Customers

Q: How long will it take to get my stuff?

Domestic US: Orders normally take 5 to 8 days. For embroidered apparel – hats and beanies – it can take up to 2 weeks.

International: Each order will take 1-7 days to be created and shipped. After that, assume normal ground shipment delivery timeline.

All regular apparel and merchandise orders are shipped from Missouri, USA.

Jerseys and other Professional apparel

For jerseys it can take anywhere from 4 to 5 weeks domestic US. We place these orders in bulk once-weekly, so that plus international shipping (from UK) increase the time quite a bit. International ship times may vary.

Q: Can I get my name/handle on the product?

In general, no. The exception is with jerseys. If you order a jersey, please make sure to add your name/handle to the order notes, or else we’ll have to hunt you down on email. Please include your first name, last name, and handle on all jersey orders.

Q: I can’t find my question here. How do I get an answer to my question?

If you have more questions, please contact us at support@esportsbooth.com and we’ll get back to you within one business day.

Teams

Q: I have a new, small team/am a new streamer but would like to start an apparel line with eSports Booth. What are your minimum restrictions?

While there are no hard minimums, things to keep in mind are age of your organization/stream, social media impact/follower base, existing sponsorships, and LAN experience (esports orgs).

As a rule of thumb, our minimums for orgs and streamers are:

  • At least 6 months old
  • 5,000 real twitter/twitch followers (twitteraudit.com), OR 1,000 twitch subscribers, OR 250,000 YouTube/Twitch views
  • (eSports Only) Top 4 in at least one LAN with a prize pool OR top 16 in any professional eSports qualifiers for a Pro spot

Q: I think my team meets the requirements above. How do I get a store?

We currently have an application you can fill out to apply.

Q: I have questions which weren’t answered here. What do I do?

Contact us at contact@esportsbooth.com with the name of your organization and your question.